Support for your Beyond PRO LED Lamp

FAQ's

    Where can I find the serial number of my Beyond Pro?

  • You can find it on the warranty card that was included in the box.
  • On a sticker located on the right side of the Beyond Pro box.
  • For Lamps: you can find the serial number on the sticker located inside the hand insert.

  • How do I package the product and what to include in the box for sending for repairs?

  • You may use any box you have available. Be sure to include the whole electronic and warranty form. Kiara Sky is not responsible for any shipments that are lost in transit to us, because of this we recommend that you use a carrier that can provide you with tracking information and insurance. Please be sure to note down the tracking information provided to you by the carrier you used in case there is trouble locating your lamp.

  • Do we sell adapter replacements?

  • You may purchase a replacement adapter on our website.

  • How long is the warranty repair process?

  • Subject to material availability, repairs covered under our warranty may take 3-5 business days

  • What happens if my warranty is expired?

  • We do offer repairs for devices that have expired warranty with a fee of $69.99 for drills and $49.99 for lamps.

  • Who pays for shipping?

  • Items to repaired under warranty will be returned to Kiara Sky at the owner’s expense. Repairs covered under warranty will be covered by Kiara Sky and the electronic will be returned to the owner at no additional cost.

  • How do I check the status of my repair?

  • You may contact us by email: warranty@kiarasky.com or by phone: 1 (661) 393-4800
    NOTE: Please have your serial number ready.

Troubleshooting

Use our step-by-step tool to solve your machine's problem.

Spares and accessories

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Guides and helpful tips

How to get your Dyson machine working to its full potential.

Getting to know your LCD screen

As you vacuum, a piezo sensor counts and measures the microscopic particles picked up. Results are displayed in a graph on-screen, with particles ranked into four sizes, from 0–500 microns (µm) and above.¹

Getting to know your LCD screen

As you vacuum, a piezo sensor counts and measures the microscopic particles picked up. Results are displayed in a graph on-screen, with particles ranked into four sizes, from 0–500 microns (µm) and above.¹

Repairs and servicing

The service includes labor and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest.

Contact us

Live chat

The live chat button will appear on the bottom right corner of your screen as soon as a Dyson Expert becomes available. You can also find helpful troubleshooting advice and get more information by clicking on the automated chat icon in the bottom right corner of your screen at any time.

YouTube and Social media

Phone

Our helpline hours:

  • Monday - Friday: 9:00am - 5:00pm PST
  • Saturday - Sunday: Closed