IT / Web Support Specialist
We're looking for a versatile IT / Web Support Specialist to join our in-house team. You'll handle office IT support, customize and maintain our Shopify theme (Kiara Sky) and custom app, manage data entry, and support SEO and marketing efforts. Great fit for someone comfortable juggling technical and administrative tasks in a fast-paced environment.
Job Type: Full-time
Location: In person
About the Role
We're a fast-growing, trendy beauty brand looking for a sharp, versatile IT / Web Support Specialist to join our in-house team. You'll be the go-to person for office IT needs, manage and customize our Shopify theme (Kiara Sky) and custom app, support data organization, and help drive SEO performance — all while keeping our fast-paced team running smoothly.
What You'll Do
IT & Office Support
- Provide day-to-day IT support for in-office staff and systems
- Troubleshoot hardware, software, and network issues as they arise
- Maintain and improve internal systems and tools
Shopify Theme & App Management
- Manage, customize, and maintain the Kiara Sky Shopify theme and custom app
- Build and implement new site features using Liquid, Online Store 2.0, and Shopify CLI
- Diagnose and fix defects; improve site responsiveness across devices
- Ensure third-party scripts are implemented correctly and don't degrade performance
- Improve site speed through smart caching and consolidated CSS/JS structures
- Design and implement visually appealing, user-friendly layouts with clear navigation
Data Entry & Management
- Maintain accurate, organized data across relevant systems and platforms
- Support data entry needs across teams as required
SEO & Digital Marketing Support
- Maintain and improve SEO performance and organic search visibility
- Follow SEO best practices and keep pace with search engine/algorithm changes
- Partner with the in-house marketing team on digital campaigns and traffic/conversion strategies
Core Technical Skills
- Shopify Theme Development / Online Store 2.0 / Liquid
- HTML, CSS, JavaScript, TailwindCSS, SCSS
- Responsive, mobile-first design
- Git / GitHub, Shopify CLI
- Figma (or similar design tools), strong UI/UX and e-commerce UX sensibility
- General IT troubleshooting (hardware, software, network basics)
Nice-to-Have / Bonus Skills
- TypeScript, React, Preact
- Shopify App Development, Shopify Functions, GraphQL, Shopify Polaris
- Node.js / Express, SQL / ORM (Sequelize, MySQL)
- AWS S3, Handlebars, Bootstrap 5
- Image/video processing (Sharp, ffmpeg)
- Third-party API integrations (Airtable, Google Maps, Nodemailer)
Ideal Candidate
- 2–3+ years of experience in web development, IT support, or a related field
- Comfortable implementing custom features and site customizations independently
- Strong understanding of CSS behavior and cross-browser/platform consistency
- Working knowledge of SEO, digital marketing, and web analytics tools
- Marketing/advertising experience is a big plus
- Social-media savvy, with an eye for visually engaging content
- Excellent communication, organization, and multitasking skills
- Comfortable managing varied responsibilities (technical + administrative) in a fast-paced environment
- Able to prioritize workload independently to meet deadlines
Required Experience
- Front-end development: 1 year
- HTML, CSS, JavaScript: 1 year each
Education
- Bachelor's degree preferred
Job Type: Full-time
Pay: $25/hr
Benefits:
- 401(k)
- Health, dental, and vision insurance
- Paid time off